tr999 Privacy Policy

tr999 ("tr999", "we", "us", "our") operates the online betting and casino platform accessible at https://tr999.io (the "Platform"). tr999 is committed to protecting the privacy and personal data of all players, visitors and users who interact with the Platform, with particular regard to the rights and expectations of players based in Bangladesh.

This Privacy Policy ("Policy") sets out in clear terms the types of personal data tr999 collects, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the measures tr999 employs to keep it secure, and the rights that players hold in respect of their own data.

This Policy forms part of the overall agreement between you and tr999, together with the tr999 Terms and Conditions and the tr999 Responsible Gaming Policy. In the event of any conflict between this Policy and those documents, this Policy governs with respect to personal data matters.

If you have any questions about this Policy or about how tr999 handles your personal data, please contact the tr999 support team at [email protected]. All privacy-related enquiries must be submitted in English.

tr999 collects personal data through several channels, including account registration forms, identity verification processes, payment transactions, Platform usage, and direct communications with our support team. The categories of personal data we collect are described below.

tr999 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

• Account Administration: To create, manage and maintain your tr999 player account, including processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay and bank channels.
• Identity Verification (KYC): To verify your identity and age (minimum 21 years) in accordance with applicable anti-money laundering and responsible gaming obligations, using your submitted identity documents and date of birth.
• Service Delivery: To provide access to cricket betting (including BPL, IPL and ICC events), live casino games, slots, fishing games and all other Platform products, and to personalise your experience on the tr999 Platform.
• Payment Processing: To process deposits, withdrawals and bonus credits accurately and to maintain a complete transaction record for both your reference and our financial compliance obligations.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent transactions, multi-accounting, money laundering, bonus abuse and any other activity that violates the tr999 Terms and Conditions or applicable law.
• Responsible Gaming: To monitor play patterns for indicators of problem gambling, to apply player-requested responsible gaming tools (deposit limits, time-outs, self-exclusion) and to proactively intervene where concern is warranted.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints and communicate material account-related updates to you.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable financial regulations, anti-money laundering requirements and any lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the tr999 Platform and to improve its design, performance and content offering.
• Marketing Communications (where consented): To send you promotional updates, bonus offers, BPL and IPL seasonal campaigns, and other marketing materials where you have expressly opted in to receive such communications.

tr999 processes personal data only where a valid legal basis exists for doing so. The primary legal bases on which tr999 relies are as follows:

• Contractual Necessity: The majority of processing activities — including account creation, payment processing, bet settlement and customer support — are necessary to perform the contract between you and tr999 (the Terms and Conditions you accepted at registration).
• Legal Obligation: Certain processing activities — including identity verification, transaction monitoring and record retention — are required to comply with applicable legal and regulatory obligations, including anti-money laundering requirements.
• Legitimate Interests: tr999 processes technical data (IP addresses, device identifiers, session data) on the basis of legitimate interests, specifically the prevention of fraud, protection of the Platform's integrity and improvement of Platform security and performance. Where legitimate interests are relied upon, they do not override your fundamental privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only on the basis of your freely given, specific and informed consent. You may withdraw consent to marketing communications or non-essential cookies at any time without detriment to your account standing.

tr999 does not sell, rent or trade your personal data to third parties. We share personal data with carefully selected external parties only to the extent strictly necessary to deliver the tr999 Platform and meet our legal obligations. The categories of recipients are set out below.

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank and City Bank receive the financial data necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and regulatory framework.
• Identity Verification Providers: Third-party KYC and age verification service providers receive copies of identity documents you submit for verification. These providers are contractually bound to process your data only for the verification purpose and to maintain appropriate security standards.
• Game and Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi may receive anonymised player session data necessary for game integrity monitoring and fair play certification. These providers do not receive your full identity data.
• Fraud Prevention Services: tr999 may share technical data (IP addresses, device fingerprints, transaction patterns) with specialised fraud prevention services to identify and block fraudulent account activity.
• Legal and Regulatory Authorities: Where required by law or by a valid order from a competent authority, tr999 will disclose personal data to regulators, law enforcement agencies or courts. tr999 will notify affected players of such disclosures where legally permitted to do so.
• Professional Advisers: tr999's legal, accounting and auditing advisers may access personal data on a strictly confidential basis to the extent required to provide their professional services.

The tr999 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve the player experience. The types of cookies used are described below.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session authentication cookies that keep you logged in during a visit, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without impairing core Platform functionality.
• Analytics Cookies: tr999 uses anonymised analytics cookies to understand how players navigate the Platform — for example, which game categories are most visited, how long players spend on particular pages, and where navigation drop-off occurs. This information is used exclusively to improve Platform design and performance.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting and display options, so that the Platform behaves consistently across sessions.
• Marketing Cookies: tr999 does not deploy third-party advertising or retargeting cookies. Any personalised promotional content you see on the Platform is generated based on your own tr999 account activity and preferences, not on third-party tracking data.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your tr999 account. For guidance on managing cookies in your specific browser, please consult your browser's help documentation.

tr999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by tr999 are as follows:

• Active Account Data: All personal data associated with an active tr999 account is retained for the duration of the account's active status plus a minimum period of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial regulations.
• Identity Verification Documents: Copies of KYC documents (national ID, passport, proof of address) are retained for a minimum of five (5) years following the completion of the relevant verification process, or five (5) years after account closure, whichever is later.
• Support Communications: Customer support correspondence is retained for a period of three (3) years from the date of the final communication in each support thread, to allow for dispute resolution and service improvement purposes.
• Marketing Data: Where you have consented to receive marketing communications, your marketing preferences and associated contact data are retained until you withdraw your consent, at which point your data will be suppressed from marketing activity within a reasonable period not exceeding thirty (30) days.
• Technical and Analytics Data: Anonymised analytics data is retained in aggregated form indefinitely for statistical and Platform improvement purposes. Raw technical data (individual session logs, IP address logs) is retained for a maximum of twelve (12) months.

tr999 takes the security of your personal data seriously and implements a layered approach to data protection that combines technical, organisational and procedural safeguards.

• Encryption in Transit: All data exchanged between your device and the tr999 Platform is encrypted using 256-bit SSL/TLS technology. The padlock icon in your browser confirms that this encryption is active during every session.
• Encryption at Rest: Sensitive personal data — including payment credentials and identity document copies — is encrypted at rest using industry-standard encryption algorithms on tr999's secure server infrastructure.
• Access Controls: Access to personal data within tr999's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and undergo regular data protection training.
• Incident Response: tr999 maintains a formal data breach response procedure. In the event of a security incident that poses a material risk to your personal data, tr999 will take immediate containment steps and notify affected players as promptly as practicable.
• Account Security: You are responsible for maintaining the confidentiality of your tr999 account password. tr999 recommends using a strong, unique password and advises against sharing your login credentials with any other person. tr999 will never ask you for your password via email or support chat.

As a tr999 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the tr999 support team at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

• Right of Access: You have the right to request a copy of the personal data that tr999 holds about you. We will respond to verified access requests within thirty (30) days of receipt.
• Right to Rectification: If any personal data tr999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations — tr999 cannot delete transaction records that must be retained for anti-money laundering compliance.
• Right to Restrict Processing: You may request that tr999 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that tr999 provide your personal data to you in a structured, commonly used and machine-readable format.
• Right to Withdraw Consent: Where tr999 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where tr999 relies on legitimate interests as the legal basis, including profiling for fraud prevention purposes. tr999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.

The tr999 Platform is strictly for adults aged 21 years and above. tr999 does not knowingly collect or process personal data from individuals under the age of 21.

• All accounts on the tr999 Platform are subject to age verification. Where tr999 has reason to believe that an account has been created by or is being used by a person under the age of 21, that account will be immediately suspended and any funds held will be managed in accordance with applicable responsible gaming obligations.
• Adult account holders are responsible for ensuring that minors do not have access to their tr999 account credentials or to the tr999 Platform through their devices.
• If you are a parent or guardian and have reason to believe that a minor in your care has created a tr999 account or accessed the Platform, please contact [email protected] immediately so that appropriate action can be taken.

The tr999 Platform primarily serves players based in Bangladesh. Some of the third-party service providers with whom tr999 shares data — including certain game technology providers and payment infrastructure partners — may process data on servers located outside Bangladesh.

• Where personal data is transferred to jurisdictions outside Bangladesh, tr999 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
• Safeguards employed for international transfers may include contractual data processing agreements with receiving parties that impose binding data protection obligations, or reliance on the receiving jurisdiction's recognised adequacy status where applicable.
• By using the tr999 Platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh, subject to the safeguards described above.

The tr999 Platform may, from time to time, contain references to game providers, payment partners or other third parties. This Privacy Policy applies only to the tr999 Platform itself and does not cover the privacy practices of any third-party services, websites or applications.

• tr999 accepts no responsibility for the privacy practices or content of any third-party services, including game provider platforms, payment processor portals or any external websites that may be referenced in promotional content.
• We encourage you to read the privacy policies of any third-party services you interact with in connection with your use of the tr999 Platform, particularly the privacy policies of payment providers such as bKash, Nagad and Rocket before sharing financial information with them.

tr999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements or Platform functionality.

• The effective date shown at the top of this document will be updated whenever a material change is made. Where an amendment materially affects your rights or the way tr999 processes your personal data, tr999 will notify registered players by email or by a prominent notice on the Platform at least seven (7) days before the change takes effect.
• Minor amendments — such as clarifications, corrections of typographical errors or updates to contact information — may take effect immediately without advance notice.
• The current version of this Privacy Policy is always available at https://tr999.io/privacy-policy. Your continued use of the tr999 Platform following the effective date of any updated version constitutes your acceptance of the revised Policy.

If you have any questions, concerns or requests regarding this Privacy Policy or the way tr999 handles your personal data, please contact the tr999 privacy team using the details below. All enquiries must be submitted in English.

• Email: [email protected] — Please use the subject line "Privacy Enquiry" and include your registered account username so that we can locate your records and respond efficiently. tr999 aims to respond to all privacy-related enquiries within 72 hours Bangladesh Standard Time (BST, UTC+6).
• Privacy Rights Requests: To exercise your rights of access, rectification, erasure, restriction, portability or objection, please email [email protected] with the subject line "Privacy Rights Request". tr999 will acknowledge your request within 5 business days and complete it within 30 days of receiving satisfactory identity verification.
• Responsible Gaming & Data Concerns: If your privacy concern relates to responsible gaming data — for example, your self-exclusion status or deposit limit records — please use the subject line "Responsible Gaming Privacy" and our dedicated responsible gaming team will handle your request.